RETURNS POLICY

  • Should your order either not arrive, or arrive damaged, please contact us by e-mail immediately- gemmaduxbury@hotmail.co.uk so we can contact the courier company and replace product at our discretion.
  • Refunds will only be given on unopened product returned in original condition accompanied by proof of purchase (Your receipt). No cash refunds.
  • Return costs are the responsibility of the Customer and a £2.97 deduction from the refund to cover original post and packing will be made.

Terms and conditions

  • Our products are mailed, scheduled for delivery once payment is made
  • Delivery Times: UK 2-3 days
  • Please note we only provide goods for the UK market.

Website payment security

We use PayPal for added payment security
  • Buying from Canine Understanding is Safe
  • Secure PayPal checkout
  • Return items within 21 days for refund in accordance with our RETURNS POLICY
  • Marketplace orders guaranteed to arrive or your money back
PayPal Acceptance Mark

Order by
New dog box
Product
Our new dog boxes are filled to the brim with everything you need to start life with your new dog. Packed inside our 12x9x9" boxes will be brand new ANCOL collar and lead, 2 stainless steel bowls, a flashing tag for the collar, shampoo, deodorant, breath freshener treats, training treats and another grain free treat product. Along with this will be 3 extra tough toys, one including a kong to help ease the anxiety of a new home.
The recommended retail price on one of these boxes is £67.83 so you.....
                                                        SAVE £29.40

Please be aware that not all boxes will be the same. There are small dog options too.

*buying one of these boxes feeds 10 to 15 homeless dogs, living on the streets of the UK with their owners, for one month*

Unit/Item Price
 44.99
Delivery
 2.97
Subtotal
 47.96
Pack/Qty
 1.00
Product Total
 47.96
Add to Cart
Set Product Total required in the PayPal Cart:
  • We do not view, collect or store any payment transactions or data on our website - All transactions are via PayPal
  • Shipping / Delivery cost may vary, please view applied cost in cart.
Puppy box
Product
Congratulations on your new friend!
Our puppy boxes have been designed to make life easier for you. They contain virtually all you need to bring your friend home. Contents of our boxes include...a puppy ancol collar and lead set, 2 stainless steel bowls, a flashing tag for their collar, a whistle (for recall training), a washable matt for crate training, a kong toy to keep them teeth from your furniture, a teddy to ease the stress of leaving the litter, and another toy of our choice, along with this there is also a tick remover and 2 lots of new puppy treats plus grain free training treats.
The recommended retail price of our box is.....£46.99
                     YOU SAVE £12!

Picture contents will change from box to box. 

*buying one of these boxes will feed 8/10 dogs living on the streets of the UK with their owner for one month*

Unit/Item Price
 38.99
Delivery
 2.97
Subtotal
 41.96
Pack/Qty
 1.00
Product Total
 41.96
Add to Cart
Set Product Total required in the PayPal Cart:
  • We do not view, collect or store any payment transactions or data on our website - All transactions are via PayPal
  • Shipping / Delivery cost may vary, please view applied cost in cart.
Happy birthday box
Product
Our happy birthday boxes are a great way to save time and money by ordering one of our fantastic happy birthday boxes to be delivered to your door in time for the celebrations.
Our 12x9x9" boxes are full to the brim with exceptional birthday goodies. Inside your box you will find a bottle of doggy prosecco, a kong, a teddy toy and another tough log lasting toy item. Along with this you will also find some training goodies, some grain free treats and a packet of breath freshener treats. On top of all this there will be a birthday gift from us individually wrapped. There will also be some happy birthday decorations too!
The recommended retail price on one of our boxes is...…£51.43
                            YOU SAVE....£16.44

Please be aware picture contents are not exact to the actual boxes.

*buying one of these boxes will feed 10/15 homeless dogs, living on the streets of the UK with their owners for one month*

Unit/Item Price
 34.99
Delivery
 2.97
Subtotal
 37.96
Pack/Qty
 1.00
Product Total
 37.96
Add to Cart
Set Product Total required in the PayPal Cart:
  • We do not view, collect or store any payment transactions or data on our website - All transactions are via PayPal
  • Shipping / Delivery cost may vary, please view applied cost in cart.
multi pet boxes
Product
So as we are well aware not every household has just one dog! 
Introducing the multi pet box. Our 12x9x9" boxes contain goodies for both dog and cat or multi dog households. These boxes will contain equal amounts of everything! There will be 6 toys, either 3 cat and 3 dog or 6 lots of dog toys. There will be 6 packets of treats, either 3 lots of cat treats and 3 lots of dog treats or 6 dog treats for multi dog households. On top of this there will be a bottle of beer and a bottle of prosecco!...…..We all deserve a treat every now and again!
The recommended retail prices on one of our multi pet boxes is.....£44.36
                                  you save...…£9.37 

*buying one of these boxes will supply 8/10 first aid bags to the homeless dogs living on the streets with their owner*

Unit/Item Price
 34.99
Delivery
 2.97
Subtotal
 37.96
Pack/Qty
 1.00
Product Total
 37.96
Add to Cart
Set Product Total required in the PayPal Cart:
  • We do not view, collect or store any payment transactions or data on our website - All transactions are via PayPal
  • Shipping / Delivery cost may vary, please view applied cost in cart.
monthly goodie box
Product
Our monthly boxes are a fantastic way to keep on top of your dogs treat jar and toy box! You don't even need to leave the house, our 12x9x9" boxes will get delivered to your door. Your dog will soon be looking out for our logo boxes wagging to see what's inside.
Inside our monthly goodie box you will fine 3 extremely hard wearing toys, these will differ from month to month but all toys get our dogs seal of approval, ha! You will then find one packet of extra special treats and another 2 to 3 packets of everyday treats for your friend to enjoy.
The recommended retail price of our subscription box is.....£30.53
                                    YOU SAVE.....£10.53

*buying one of these monthly boxes will feed 5 homeless dogs every month*

Unit/Item Price
 20.00
Delivery
 2.97
Subtotal
 22.97
Pack/Qty
 1.00
Product Total
 22.97
Add to Cart
Set Product Total required in the PayPal Cart:
  • We do not view, collect or store any payment transactions or data on our website - All transactions are via PayPal
  • Shipping / Delivery cost may vary, please view applied cost in cart.
Ancol Extreme dog lead
Product
Here we have the fantastic Ancol Extreme dog lead. The material is a silicone material. They come in 3 fabulous colours and are adjustable lengths. You can also get the matching collars that are great! My guys love them and so do I!

Selling out fast

*buying one of these supplies 4 new leads for dogs living on the streets with their owner*

Unit/Item Price
 8.29
Delivery
 1.10
Subtotal
 9.39
Pack/Qty
 1.00
Product Total
 9.39
Add to Cart
Set Product Total required in the PayPal Cart:
  • We do not view, collect or store any payment transactions or data on our website - All transactions are via PayPal
  • Shipping / Delivery cost may vary, please view applied cost in cart.
Ancol extreme collar
Product
The Ancol extreme collar, is a fabulous item! Made from a silicone like material they are extremely comfy and smart looking. Each collar has a tag ring and a lead point to them. They come in sizes, small, medium and large and 3 different colours.

Selling out fast!

Percentage of profits go to feed homeless dogs! Everyone can make a difference

Unit/Item Price
 5.65
Delivery
 1.10
Subtotal
 6.75
Pack/Qty
 1.00
Product Total
 6.75
Add to Cart
Set Product Total required in the PayPal Cart:
  • We do not view, collect or store any payment transactions or data on our website - All transactions are via PayPal
  • Shipping / Delivery cost may vary, please view applied cost in cart.
Ancol padded collar
Product
The original Ancol padded collar, made for comfort and long term use. These collars are tough and long life collars. All collars come with the lead buckle and the tag buckle. Easy to fit and very elegant looking.

Percentage of all profits go to feed the homeless dogs on the streets of the UK.

Unit/Item Price
 5.65
Delivery
 1.10
Subtotal
 6.75
Pack/Qty
 1.00
Product Total
 6.75
Add to Cart
Set Product Total required in the PayPal Cart:
  • We do not view, collect or store any payment transactions or data on our website - All transactions are via PayPal
  • Shipping / Delivery cost may vary, please view applied cost in cart.
Ancol design dog leads
Product
These fantastic leads are great standard length leads. All material leads with different designs to match the Ancol collars also for sale. You can't go wrong with these leads, great for training work such as controlled walking and also for everyday obedience training.
(more designs will be added monthly so keep an eye out)

Percentage of all profits go towards feeding the street dogs in the Uk

Unit/Item Price
 4.10
Delivery
 1.10
Subtotal
 5.20
Pack/Qty
 1.00
Product Total
 5.20
Add to Cart
Set Product Total required in the PayPal Cart:
  • We do not view, collect or store any payment transactions or data on our website - All transactions are via PayPal
  • Shipping / Delivery cost may vary, please view applied cost in cart.
Ancol designer collars
Product
These fantastic collars come in exactly the same designs as the leads! They are great versatile collars. Fully adjustable to go with growing puppies are mid life spreading elders. There is a variety of designs.

(more designs will be added monthly)

Percentage of all profits go towards feeding the street dogs in the UK



Unit/Item Price
 4.09
Delivery
 1.10
Subtotal
 5.19
Pack/Qty
 1.00
Product Total
 5.19
Add to Cart
Set Product Total required in the PayPal Cart:
  • We do not view, collect or store any payment transactions or data on our website - All transactions are via PayPal
  • Shipping / Delivery cost may vary, please view applied cost in cart.
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