- Should your order either not arrive, or arrive damaged, please contact us by e-mail immediately- firstname.lastname@example.org so
we can contact the courier company and replace product at our discretion.
- Refunds will only be given on unopened product returned in original condition accompanied by proof of purchase (Your
receipt). No cash refunds.
- Return costs are the responsibility of the Customer and a £2.97 deduction from the refund to
cover original post and packing will be made.
Terms and conditions
- Our products are mailed, scheduled for delivery once payment is made
- Delivery Times: UK 2-3 days
- Please note we only provide goods for the UK market.
Website payment security
We use PayPal for added payment security
- Buying from Canine Understanding is Safe
- Secure PayPal checkout
- Return items within 21 days for refund in accordance with our RETURNS POLICY
- Marketplace orders guaranteed to arrive or your money back